Privacy Policy
Last updated November 8, 2026
This policy explains how Verano Capital Group LLC ("we", "us") collects, uses and protects information in connection with our AI phone answering service and this website.
Information we collect
From our business clients: contact details such as name, email address, phone number and business information, used to set up and run the service and to send call summaries.
From people who call our clients' phone lines: the information callers provide during the call, such as name, callback number, service address and a description of the issue, along with call recordings, transcripts, caller ID and call times. Callers are told at the start of each call that it may be recorded.
From website visitors: basic technical information such as browser type and pages visited, as recorded by our hosting provider.
How we use information
We use information to answer calls on our clients' behalf, pass caller details to the client business so it can follow up, send call summary text messages to our clients, provide support, improve the service, and meet legal obligations.
How we share information
Caller details are shared with the client business whose phone line was called. We use trusted service providers to operate the service, including providers for telephony, AI processing, text messaging, data storage and hosting. These providers process information only to provide their services to us. We may also disclose information when required by law.
Text messaging (SMS)
We send text messages only to business clients who have provided their mobile number and agreed to receive call summaries and service notifications. Message frequency varies with call volume. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data retention
We keep call records and client information for as long as needed to provide the service and meet legal and accounting requirements, and then delete or anonymize it. Clients may ask us to delete their data at any time.
Security
We use reasonable technical and organizational safeguards to protect information, including encrypted connections and access controls. No method of transmission or storage is completely secure.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting us at the email below. Callers who want their information removed can contact the business they called or contact us directly.
Children
Our service is intended for businesses and is not directed to children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact
Verano Capital Group LLC
502 W 7th St, Suite 100, Erie, PA 16502
hello@veranocapitalgroup.com